Returns & Exchange

After Sales Services:
售後服務:

We strive to provide customers a complete after sales service. Should you have any enquiry in regards to our products and services, please contact us at cs@skinbook.me
我們會為客人提供完善的售後服務。如閣下對我們的產品或服務有任何查詢,請電郵至 cs@skinbook.me 與我們聯絡。

 

7 Days Exchange Policy:
7日換貨服務: 

Products can only be exchanged under the two circumstances below:
產品只能在以下兩種情況下進行更換:

  1. Damaged Product: We understand products might be damaged during delivery in particular cases, so we offer “7 Days Exchange Policy” for damaged product.
    產品損壞:我們明白產品在某些情況下於運送途中可能出現損壞,所以我們會於7天內為損壞的產品提供換貨服務。
  2. Wrong Product: We offer “7 Days Exchange Policy” for item(s) that is different from what you have ordered.
    產品錯誤:我們會為錯誤送出之產品提供7天換貨服務。

 

Please follow the exchange procedures and policies as follows:
請按照以下程序和政策進行換貨: 

  • Email us at cs@skinbook.me within 7 days upon receipt of item, please state:
    請於收到貨品後連同以下資料電郵至 cs@skinbook.me:
  1. Full name
    全名
  2. Receipt number
    訂單號碼
  3. Detail description of product problem
    對問題產品之描述
  4. Attach a photo of the damaged or wrong item
    附上損壞或錯誤產品之照片
  • If the exchange reason is accepted, Skinbook.me will send you an “Exchange Confirmation” email.
    如換貨理由被接納,Skinbook.me 將發出 "換貨確認" 電郵
  • Upon receipt of the “Exchange Confirmation” email from skinbook.me, please mail us back the item within 7 days, which will be based on your delivery date stamped by the delivery company.
    請於收到 Skinbook.me 所發出之“換貨確認電郵”後7天內 (按照運輸公司蓋章的交收日期) 將貨品寄回下列地址。
  • Item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.
    產品必須保持原有狀態。外包裝必須為未開封、未使用及未污損。
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
    如需更換產品為套裝內產品之一,套裝必須整套寄回。
  • Gifts with purchase and samples must also be returned if they are included in the purchase.
    與產品一起寄出之禮品及產品樣品必須與更換之產品一併寄回。
  • Skinbook.me is the official distributor of all brands carried. Active ingredients of the product are listed on the their respective pages to help identify any sensitivity to certain ingredients. As different skin types and skin conditions may react differently to our products and brands, it is always best to know and understand how your skin reacts to different products and ingredients. If you encounter any problem, please send a detail description along with pictures to cs@skinbook.me within 7 days of receiving the product(s). We will communicate this to the brand and try our best to help find an appropriate solution. 
    Skinbook.me 為網站內所銷售之品牌的正式經銷商。如屬敏感性肌膚,請參閱產品頁面所列出之活性成分以確保不會對產品過敏。然而不同肌膚類型和皮膚狀況均有可能對不同產品或品牌產生不同反應,所以敬請知道及了解你的皮膚對不同產品和成分的反應。如遇到任何問題,請於收到產品7天內連同照片電郵至 cs@skinbook.me 詳述所發生之問題,我們將會向品牌反映並盡力協助找出合適的解決方案。
  • While Skinbook.me guarantees the best product quality, as the ingredients are mainly organic and natural, the ingredients (plant or fruit) color and fragrance may vary from time to time due to the change of local weather and other natural factors during plantation, thus Skinbook.me cannot guarantee unique color or fragrance for the same product. Exchange is therefore not accepted whereby their natural coloring or fragrance are different from your previous order.
    Skinbook.me 保證所發售之產品為最佳質量,但因產品成分主要為天然有機,各成分 (植物或水果) 的顏色和香味會因產地之天氣轉變或種植過程中的變化而有所不同,Skinbook.me 不能保證同一產品均擁有一樣的顏色或香味。因此如產品與之前所購買的顏色或香味有別將不獲換貨。
  • One exchange per order only.
    每個訂單只能更換貨品一次。
  • No refund. Exchange only.
    貨品只限更換。不設退款。
  • No exchange for samples and gifts.
    樣品或禮品不可更換。
  • Skinbook.me is not responsible for any problem caused by misuse of products.
    如因誤用產品而導致任何問題 Skinbook.me 恕不負責。
  • While Skinbook.me is responsible for the re-delivery cost, the cost of returning any item to Skinbook.me is the customer's responsibility.
    Skinbook.me 將負責向客人送貨之運費,而向 Skinbook.me 退回任何產品所產生之運送費用需由顧客承擔。
  • Exchange will not be proceeded unless the above requirements are fulfilled.
    請遵照以上換貨程序及條件,否則換貨將不受理。
  • Skinbook.me reserves all right of the final decision on goods exchanged and relevant matters.
    Skinbook.me 保留換貨及相關事項之最終決定權。


Exchange Shipping address:
SKINBOOK.me
25A Yan's Tower, 27 Wong Chuk Hang Road, Hong Kong.

換貨地址:
SKINBOOK.me
香港黃竹坑道27號甄沾記大廈25樓A室

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